Frequently Asked Questions

  • Once your proof is approved, your order will be produced and shipped within 3–5 business days. We understand how important deadlines are, and we’re committed to expeditious production without compromising quality. Our streamlined production process ensures your order moves swiftly from order placement to shipment, so you can plan with confidence. If you have a quickly approaching deadline or would like to make us aware of your event date, please do so by including it as a note on your order. As always, we will go above and beyond to meet all realistic deadlines. If expedited shipping is required to ensure your order is delivered in time, you can expect an email to discuss the upgraded shipping options.

  • Once your proof is approved, your order of leather patch hats will be produced and shipped within 7-10 business days. By offering an abundance of styles and fits, this timeline allows us ample time to secure blank hats if we do not have your color scheme on-hand. We understand how important deadlines are, and we’re committed to expeditious production without compromising quality. Our streamlined production process ensures your order moves swiftly from approval to shipment, so you can plan with confidence. If you have a quickly approaching deadline or would like to make us aware of your event date, please do so by including it as a note on your order. As always, we will go above and beyond to meet all realistic deadlines. If expedited shipping is required to ensure your order is delivered in time, you can expect an email to discuss the upgraded shipping options.

  • Need It Sooner? We’ve Got You Covered.
    We’re happy to offer rushed production for those tight timelines—because we know that sometimes, time isn't on your side. Rest assured, even when we move quickly, we never compromise on quality. Every piece is crafted with care, no matter the deadline.

    If you need your order expedited, please include your event date in the order notes at checkout and send us an email right away so we can prioritize your request. In some cases, upgraded shipping may be necessary to ensure on-time delivery, especially if standard shipping won't make it in time.

    We’re here to help make sure everything arrives just as beautifully—and just when you need it.

  • You can find us nestled in the friendly arms of Carrollton, Georgia — a little Southern gem where sweet tea flows like water and everyone waves whether they know you or not. We're just far enough from Atlanta to avoid the traffic and hustle and bustle, but close enough to borrow a peek of skyline if we stand on our tiptoes.

    Our hometown charm comes with a side of college-town energy (shoutout to the University of West Georgia!), a dash of art, pastures for the cows, and a sprinkle of seriously good eats. Whether you're a local or just "Carrollton curious," come say hey — we’re right where the good vibes live. The “City of Dreams” is just that - a place where dreamers can be doers with a community of support.

  • We believe making a great impression shouldn’t cost you extra.
    At Hodge Mill, we’re proud to offer down-home service with industry-best pricing. If you find the same product on our site for less somewhere else, just holler—we’ll match it. Already placed an order and spotted a better price within 30 days? We’ll take care of that, too.

    Our Low Price Guarantee applies to registered ASI suppliers and excludes special deals like closeouts or liquidation sales. The product must match exactly—same brand, size, color, imprint specs, turnaround time, and shipping cost—and you’ll need to provide a formal quote showing all charges.

    Because around here, we believe in treating folks right—every time.

  • Because of the nature of our items being custom branded or personalized, we’re unable to accept returns or exchanges. We kindly ask that you double-check all order details before placing your order—and don’t worry, we’re here to help! We offer a proofing service for new orders so you can review and approve the design before production begins. All order details MUST be within the order note when the order is placed or within the proofing process. We will not be responsible for or accept returns on orders that did not earn your satisfaction due to details being missed in subsequent emails or messages on other platforms. It is imperative that the order details be within the order note or mentioned within the proofing process.

    That said, your satisfaction means everything to us. If we’ve made an error, we’ll make it right—promise. We're committed to delivering something you, your team, and clients will love, down to the last detail.

  • We love personalization around here! Nothing says "Thank YOU" like a gift with the recipient's name on it! Perhaps you have an order for multiple tumblers that you would like to have personalized each with a different name... Let's make this easy-peesy. In the personalization section when placing your order please include a list of the names. To streamline this process and ensure each name is engraved exactly as you would like, we prefer a simple list or spreadsheet format. When creating the list of names please ensure that there is only one name per line, do not separate by commas, and do NOT add any numbers or symbols before each name. Using the list of names you provide or a spreadsheet you send us, our software will generate an engraving file for each name. Please ensure spelling is correct before submitting your order. Please let us know your font choice # from the listing image displaying fonts. Don't see the font you're looking for? No problem, simply send us the name of the font. If no font is selected or noted, we will use our default font which is Copperplate Gothic Bold.

  • Help Us Engrave It Right – File Guidelines
    Around here, we believe in doing things right the first time—and that starts with your artwork. For the cleanest, sharpest engraving, we kindly ask that you send us your design in a vector format—that means .AI, .EPS, or high-resolution .SVG files. These file types let our machines work their magic and ensure every detail comes out crisp and clear.

    If your file is a .JPEG or .PNG, it must be high-resolution (at least 300 dpi), and keep in mind: engravings work best with black-and-white, high-contrast designs—no color or shading, please. Making a design in Canva? Sure thing -- Just ensure the details are black on a white background. Save and download your file as a 2,000 x 2,000 pxl and send it our way.

    For the best results using a sketch, start with blank white paper and a thick dark marker. Stick to a simple design, and take a photo in an evenly well-lit area without flash.

    The areas that are black in your design will be engraved, whereas the areas that remain white in your design will remain the color of the item(s) you selected.

    Need help? Don’t hesitate to reach out—we’re happy to take a look and guide you through. After all, we’re not just here to engrave—we’re here to make sure it turns out just right.

     

  • By sending us image(s) you hereby grant to Hodge Mill™ a non-exclusive, royalty-free, non-transferable license to use the sent image(s) for the purpose of [laser engraving, debossing, embossing, printing, marketing, and production], and all other uses related thereto. By sending us the image(s), you acknowledge and agree that you are the sole and exclusive owner of all right, title, and interest in and to the image(s), including all intellectual property rights therein and goodwill associated therewith. You hereby represent and warrant that neither the image(s), nor Hodge Mill™’s use thereof or another exercise of its rights or license under these terms, does or will infringe, misappropriate, dilute, or otherwise violate any rights of any person in and to any:  

    (a) patents, patent disclosures, and inventions (whether patentable or not),  

    (b) trademarks, service marks, trade dress, trade names, logos, corporate names, and domain names, and other similar designations of source or origin, together with the goodwill symbolized by any of the foregoing,  

    (c) copyrights and works of authorship (whether copyrightable or not), including computer programs, and rights in data and databases,  

    (d) trade secrets, know-how, and other confidential or proprietary information, and  

    (e) all other intellectual property, in each case, whether registered or unregistered, and including all registrations and applications for such rights and renewals or extensions thereof, and all similar or equivalent rights or forms of protection in any part of the world.  

    By sending the image(s) to Hodge Mill™, you agree to indemnify, defend, and hold harmless Hodge Mill™ and its members, managers, officers, employees, agents, legal representatives, successors, and assigns from and against any damages, liabilities, costs, and expenses (including reasonable attorneys’ and professionals’ fees and litigation costs) that arise out of:  

    (a) Hodge Mill™’s use of the image(s),  

    (b) the license granted by you to Hodge Mill™ herein, or  

    (c) any breach of your representations and warranties contained herein. 

  • Keep an eye on your email. When it comes to custom engraved items, we understand that your brand matters. That’s why we send a digital proof straight to the email provided with your order —so you can get an idea of how your logo or design will look before we fire up our machines.

    We won’t move forward without your approval for an order that has new artwork. This extra step ensures every detail is just right—from placement and sizing to clarity and style. It’s our way of making sure your company’s brand or design shines just the way it should.

    And don’t you worry—if you spot anything that needs adjusting, we’re happy to tweak it. Around here, we believe in doing things the right way the first time, with a little southern hospitality and a whole lot of pride in our work. After all, your brand deserves the best, and we’re honored you chose Hodge Mill™ to help you show it off!

  • We offer free standard shipping to ONE domestic location in the USA for orders exceeding $35. Standard shipping will be the most economical of the following options, USPS Ground Advantage, UPS Ground or freight depending on the order size. If you need each item in your order shipped to a different address, please send us a message before you place your order. To streamline this process and ensure we have every address correct, we will coordinate with you to create an excel spreadsheet with each recipient's address, as well as provide you with a listing to purchase which covers the shipping cost for each shipping label.

  • Absolutely! We understand that you may be in a pinch for time and also value the piece of mind that comes with expedite shipping. Explore the upgraded shipping options when checking out your order. We, Hodge Mill™, make no claims or guarantees on behalf of the shipping carrier you choose, as they are a third party strictly responsible for the safe and timely delivery of your order. If your order is needed rapidly for a quickly approaching deadline, please message us to ensure we can meet your needs.

  • Custom corporate gifting is our specialty! Shoot us an email with the following information and our team will be in touch shortly.

    • Point of Contact for Order
    • Business Name
    • Business Email
    • Business Phone
    • Product(s) you're interested in
    • Total Quantity Needed
    • Event Date or Deadline that you would like to have the product in-hand by
    • Special personalization details (For example: We would like each tumbler to have our logo engraved and below our logo, we would like the name of the client/employee/recipient engraved.)